SERVICE-CLOUD-CONSULTANT AUTHORIZED TEST DUMPS, SERVICE-CLOUD-CONSULTANT NEW STUDY GUIDE

Service-Cloud-Consultant Authorized Test Dumps, Service-Cloud-Consultant New Study Guide

Service-Cloud-Consultant Authorized Test Dumps, Service-Cloud-Consultant New Study Guide

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Tags: Service-Cloud-Consultant Authorized Test Dumps, Service-Cloud-Consultant New Study Guide, Certification Service-Cloud-Consultant Questions, Service-Cloud-Consultant Latest Exam Pdf, Latest Service-Cloud-Consultant Exam Camp

As the quick development of the world economy and intense competition in the international, the world labor market presents many new trends: company's demand for the excellent people is growing. As is known to us, the Service-Cloud-Consultant certification is one mainly mark of the excellent. If you don't have enough ability, it is very possible for you to be washed out. On the contrary, the combination of experience and the Service-Cloud-Consultant Certification could help you resume stand out in a competitive job market. Our Service-Cloud-Consultant exam questions is specially designed for you to pass the Service-Cloud-Consultant exam.

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>> Service-Cloud-Consultant Authorized Test Dumps <<

Here's the Right Way to Pass Salesforce Service-Cloud-Consultant Exam

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To earn the Salesforce Service-Cloud-Consultant certification, candidates must pass a 60-question, multiple-choice exam that covers various topics related to the Service Cloud platform, including case management, contact center management, service entitlements and contracts, knowledge management, and collaboration and communities. Service-Cloud-Consultant exam also tests candidates on their ability to customize and configure the Service Cloud platform to meet specific business requirements.

Salesforce Certified Service Cloud Consultant exam is a comprehensive test that covers a range of topics related to Salesforce Service Cloud. Service-Cloud-Consultant exam is made up of 60 multiple-choice questions that must be completed within 105 minutes. Candidates must score at least 67% to pass the exam. Service-Cloud-Consultant Exam is designed to assess the candidate’s ability to implement and manage Service Cloud solutions, including case management, contact center management, and knowledge management.

Salesforce Service-Cloud-Consultant exam is a challenging exam, and candidates are required to have extensive knowledge of the Salesforce Service Cloud platform to pass the exam. However, passing the exam and earning the certification can significantly boost the candidate's career prospects and open up new job opportunities in the industry. Certified Service Cloud consultants are in high demand, and their skills are highly valued by organizations looking to implement Salesforce Service Cloud solutions.

Salesforce Certified Service cloud consultant Sample Questions (Q63-Q68):

NEW QUESTION # 63
From any queue list view, users can take ownership of one or more cases if: (Choose 3 answers)

  • A. They are higher in the Role Hierarchy than a Queue Member
  • B. They are members of that Queue
  • C. If the OWD for sharing cases is Public Read/Write/Transfer
  • D. All of the above
  • E. They have a Contact Manager Profile

Answer: A,B


NEW QUESTION # 64
Universal Containers has built a custom Visualforce page called "Knowledge" that is used internally to access Classic Knowledge.
Which two steps must be taken to ensure the Visualforce page continues to work after migrating to Lightning Knowledge?
Choose 2 answers

  • A. Configure the Visualforce page to use the Lightning Design System.
  • B. Remove Apex code references to the ArticleType field.
  • C. Rename the Visualforce page to "Lightning Knowledge"
  • D. Remove Apex code references to the Article RecordType field.

Answer: A,C


NEW QUESTION # 65
Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.
Which benefit can be expected from KCS adoption?

  • A. Reduced need for self-service
  • B. Reduced issue resolution time
  • C. Reduced administrative overhead

Answer: B

Explanation:
Knowledge-Centered Support (KCS) focuses on integrating knowledge creation and maintenance into the problem-solving process. By adopting KCS, organizations can expect a reduction in issue resolution time as service agents have quicker access to solutions and knowledge articles, enabling faster responses to customer inquiries and issues.


NEW QUESTION # 66
service representatives are complaining that their lightning service console is too crowded Making it difficult to find tab and features required. After reviewing service console all configured features are required.

  • A. Define criteria-based record page components
  • B. Enable keyboard shortcuts
  • C. Create multiple console layouts
  • D. Configure Macros

Answer: A

Explanation:
Explanation
Defining criteria-based record page components is a solution that can address the issue of the Lightning Service Console being too crowded for service representatives. Criteria-based record page components allow administrators to customize which components are displayed on a record page based on certain conditions, such as record type, field value, or user profile. This can help declutter the console and show only relevant components for each case. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.console2_components_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.console2_components_criteria_based.htm&type=5


NEW QUESTION # 67
Cloud Kicks use a Console App to support users. Service agents open an Account workspace tab and multiple subtabs for the Case, Contact and service Contract. Service agents would like to share links to recently opened subtabs with other users to swarm on cases.
What should a consultant recommend to meet the requirements?

  • A. Screen flow launched from a global action.
  • B. Recent Items set to Account object.
  • C. Hitory Utility in the Utility bar.
  • D. Actions & Recommendations component.

Answer: B


NEW QUESTION # 68
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